INTERNATIONAL CUSTOMER SERVICE MANAGER

Azienda

AziendaADAMI & ASSOCIATI
Descrizione AziendaAdami & Associati è leader in Italia nella ricerca e selezione di personale qualificato. Ci occupiamo di cercare persone, di valutare manager e potenziali in crescita e di supportare i nostri Clienti nell'individuare e completare attitudini, potenzialità e capacità dei propri collaboratori. Rappresentiamo un punto d'incontro efficace tra candidati e aziende, per aiutare chi cerca una nuova opportunità professionale o una nuova opportunità a soddisfare al meglio le proprie aspirazioni professionali e le aziende a trovare in modo rapido ed efficace i migliori talenti disponibili.
Sito Webwww.adamiassociati.com

Posizione

TitoloINTERNATIONAL CUSTOMER SERVICE MANAGER
DescrizioneDescription: The key challenge of this manager is to bring a very professional commercial service to a great diversity of accounts, agents and distributors, operating in many markets with great diversity of cultural and trade practices, managing essentially all orders and deliveries. The key responsibilities are as follows: – Establish a relationship of trust with all agents, distributors and direct accounts; – Monitor and process all accounts into the Microsoft Navision system; – Prepare all sales tools (linelists, pricelists, order forms, etc) for agents and distributors; – Assist in the preparation of sales meetings and trade shows; – Inform agents, distributors and direct accounts about service policies; – Process all orders, confirmations, shipments and deliveries; – Process Sample and POP orders for agents and distributors; – Monitor very carefully all “vendor agreements” received from key accounts; – Handle all claims and returns; – Anticipate problem issues and manage them efficiently (e.g. late deliveries…); – Assist credit department in collecting funds when accounts are past-due; – Organize internal reporting of bookings and sales; The Candidate: You are familiar with the way an Export Customer Service department works, and you have several years of experience in a similar position. Besides your experience in working in a sales / customer service environment: – you have an excellent control of the English language; – it would be appreciated if you also had a good control of the German language; – you are familiar with export logistics (shipping, documentation, incoterms, etc); – you are detail-oriented and very analytical; – you are team-oriented and have great interpersonal skills; – you feel comfortable in an international setting; – you are a good communicator; Candidates who are in possession of the requirements, can submit their curriculum in Word format at: csm@adamiassociati.com
Sede lavorativaNapoli
Tipologia contrattoTempo Indeterminato
AreaMarketing - Comunicazione
Data inserimento19 September 2017